Modifying Email for Resolution Confirmation
I need a solution Hello,We are needing to modify the email that is sent to the affected user when a task is resolved. This is the email that contains the link to "Verify Resolution". I have been...
View ArticlePredefined Computers - Permissions
I need a solution I need to be able to give our Level 2 Workers permission to import predefined computers. Right now they can get to it from Settings > Predefined and even select the file. However,...
View ArticleCustom right-click action: Add to Filter
I need a solution In SMP 7.1, I'm looking for a way to add a custom right-click action where I can right-click a computer and add it to a filter. Can anyone help? Regards,Jeff M. 7782371 1349287764
View ArticleClient Management Suite 7.1 SP2 on virtual server
I do not need a solution (just sharing information) I'm looking for feedback (good or bad) on CMS 7.1 SP2 running on virtual server. I know that Symantec supports this, but am looking for real-world...
View ArticleRestore SMP 7.1 SP1 server data and configuration after failed SP2 patch
I need a solution All,This past weekend, we attempted to patch our SMP 7.1 SP1 server to SP2. It failed, and we were unable to get that server back up and running. Given the amount of repairing,...
View ArticleChange Default Priority From Low to Normarl On Submit Incident Advanced
I need a solution Hello,When technicians create tickets using the Submit Incident Advanced, the default selection for the Priority field is set to Low. We would like to change the default option to...
View ArticleWindows 2008 R2 VM Servers Problems with SEP 11.7101.1056
I need a solution Has anyone had issues with Windows Servers 2008 R2 in a VM setting. We have a number of DC's. that after a reboot, you cannot communicate nor RDP into the Servers. They have to be...
View ArticleHow To Learn License Management in AMS
I need a solution Where does one being to learn how to manage software licenses in AMS?
View ArticleMachine Configuration for Agent to Communicate with NS
I need a solution Hello,We have installed the 7.1 SP2 agent on a few of our machines without using the console, just a manual install from the desktop. Some of the machines do not seem to communicate...
View ArticleAltiris SMP 7.1 upgrade from 6.x
This will be to document our migration from Symantec Client Managment 6 to SMP CMP 7.1. It is scheduled to be set in motion sometime Jan 2013 with the help of Xcend consulting services which also...
View ArticleHouston Endpoint Management User Group Meeting - Jan. 17
Location: Dave & Buster's - 6010 Richmond Avenue. Houston, TX, 77057 Time: Thu, 17 January, 2013 - 12:00 - 16:00 CSTPlease join us for our next user group meeting on Thursday, January 17, 2013...
View ArticleThe mountain ahead
If you can imaging a picture of Mount Ranier on a cloudy day. The towering structure is only partialy revealed, clouds camouflage the snow covered cap. leaving one a guess at what could be under the...
View ArticleAltiris Tips and Tricks with NetX
Location: webinar Time: Tue, 15 January, 2013 - 14:00 - 15:00 EST Altrinsic Solutions and NetX are partnering to offer a series of free webinars on "The Top Five Tricks to Optimize Your Altiris/SMP...
View ArticleSEP 12.1 RU2 & Windows 8
The install of SEP 12.1 RU2 for Windows 8, works well.Just make sure UAC is turned off.Symantec you did well on this. Install time from Houston to London on our MPLS Netowrk 15 min and 3 min on reboot....
View ArticleAltiris/SMP Best Practices Webinar
Altrinsic Solutions and NetX are offering a free webinar next week on "The Top Five Tricks to Optimize Your Altiris/SMP Environment." You can learn little-known deployment and configuration methods to...
View ArticleSD 7.5: Overall Feeling About Improvements Compared To 7.1 Version
I need a solution Hello,I would appreciate hearing from anyone who has upgraded from SD 7.1 SP2 to SD 7.5. The release notes did not generate much excitement with our group so we are wondering what...
View ArticleAltiris 7.1 migration, Day 3
A few days in to the migration, have some questions came up. So lets go through it.Our infrustructure is more like 1 huge building than 80 separate sites. The availability of having fiber connected to...
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Scan Omissions
I need a solution I have seen this before, but since it was not scanned, I just ignored it.Not sure, but is this cause for concern? Is there a Solution? Should I set this up in the Exceptions List?...
View ArticleTechnician's Last Name Has Changed and Older Open Subtasks Still Need To Be...
I need a solution Hello,We have a technician who was recently married. She now has a new last name. The Active Directory Sync has automatically added her new AD account to ServiceDesk and we have...
View ArticleRegistry Leaks
I need a solution Currently we have windows Servers with Only AV/Malware protection. We use a application called ImageRight, it's used for printing.Also Servers are at SEP 11. RU 1. In process of...
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